The terms, in writing.

These terms are the agreement between Freedom & Coffee, called “we” and “us” below, and the business that hires us, called “you”. They start on the day you pay your first invoice and they end when you tell us to stop. There is no separate contract to sign, and there is nothing you agreed to somewhere else that overrides this.

If the person hiring us is not the owner of the business, we assume they are allowed to hire us. If that turns out to be wrong, tell us and we stop.

We run the office side of a contracting business. There are four jobs and you hire them one at a time:

• The Storefront. We build, host and maintain your website, set it up to be found for your trade in your service area, and run the chat on it.
• The Front Desk. We answer your business line, qualify the caller, put the job on your calendar and send you a written record of the call.
• The Runner. We contact people in your area who look likely to need your trade, in your name, one at a time, and book the ones who bite.
• The Front Office. We build and run your paid advertising across search and social, and report on jobs booked rather than forms filled in.

What you actually bought, and what it costs, is on the invoice and the confirmation email we send when you start. Nothing on this page adds a service you did not order or a charge you did not agree to.

• Build fees are one time and are billed before we start building.
• Monthly fees are billed monthly, in advance, on the same date each month.
• Prices are the ones published on this site or quoted to you in writing, whichever you agreed to. There is no setup fee on any rung.
• If we ever change a price, we tell you at least 30 days before it applies to you, and because you are month to month you can leave instead of paying it.
• Sales tax is added where the law says it has to be.
• We never take a percentage of what you spend on advertising. Not on the way in, not on the way out.

If an invoice is late, a person emails you about it, not a collection system. If it goes more than 30 days late we may pause the work until it is settled. We will not delete your site, take your domain, or hold your data as leverage while we sort it out. Those things are yours and an unpaid invoice does not change that.

There is no minimum term, no annual commitment, and nothing that renews you into a longer arrangement. Each month stands on its own.

• To cancel, email us at support@foremanos.io. One sentence is enough. You do not have to give a reason, sit through a retention call, or fill in a form.
• We confirm it in writing the same working day, so you have a record and are not left wondering.
• The service runs to the end of the month you already paid for. You are not billed again after that.
• There is no cancellation fee, no wind down fee and no penalty, because there is no contract to get out of.

We can end it too, with 30 days of notice, and if we do, everything in clause 07 happens exactly the same way and we refund any part of a month you paid for and did not get.

This is the clause the rest of the site is built on, so it is the plainest one here. From the first day, and not from some later milestone, these things are registered in your name and belong to you:

• Your domain. You are the registrant. We are listed as a technical contact at most, and you can remove us at any time without asking.
• Your website. The files, the code, the words we wrote for you and the photos you gave us. You can host it anywhere, edit it with anybody, or move it tomorrow.
• Your phone number. It is issued in your business name and it is yours to keep and to move.
• Your advertising accounts. Created in your business name with you as the owner. We are a user on them, and a user can be removed.
• Your customer data. Every call, form, message, transcript, photo, contact and booking. All of it is yours, and none of it is ours to sell, rent, publish or reuse.

None of this changes if you leave, if you stop paying, or if we stop existing. That is the point of putting it in your name on day one instead of ours.

For this to be an honest document it has to say what we keep. We keep the tools we build with: our own internal software, our templates, our processes, our checklists, and this website. If we wrote something for you it is yours, but the workshop it was built in stays ours.

Nothing we keep can stop you running, editing, moving or rebuilding your site with anybody you choose. If you ever find a piece of what we keep sitting inside something you own, in a way that stops you moving it, tell us and we will replace it. That would be our mistake, not a term of this agreement.

We may mention that we built your site, and show a picture of it, unless you ask us not to. Ask, and we take it down.

“You own it” is easy to say and worth nothing without the mechanics, so here they are. When you tell us you are leaving, all of this happens without you having to chase it and without a charge:

• Your domain. We move the registrar login to you, or push the domain to any registrar you name. No fee, no unlock charge, no delay for effect.
• Your website. We send you a complete copy of the site files in a form another developer can put straight onto a server. If your new developer has a question about it, they can call us.
• Your advertising accounts. Nothing moves, because they are already yours and the history is already in them. We remove our own access on the day you ask.
• Your phone number. We start the port to whichever carrier you pick on the day you ask, the same way you would move a cell number between companies, and we keep working with your new carrier until it lands.
• Your data. Call transcripts, contacts, form submissions and bookings are exported and sent to you in a format you can open without our help.

We start all of it on the day you ask and finish within five working days, except where somebody else sets the clock. Domain transfers and number ports run on registrar and carrier timetables that we do not control. When that happens we tell you what the clock is and who is holding it, rather than going quiet.

There is no exit fee, no offboarding fee, and no charge for any of the above. We will not slow any of it down, and we will not make it conditional on anything, including an unpaid invoice.

Two clocks, and they are the same two the homepage puts a number on:

• Your site goes live within 48 hours of the moment we have your photos and your details. The clock starts when we have them, not when you first called.
• After that, changes to your wording, photos, prices, services or service area are done within 72 hours of you asking. You ask in plain English, by text or email. You do not log into anything.

A full rebuild from scratch is a bigger job and we quote it separately. Everything short of that is included in the monthly and there is no per change charge and no fair use limit hidden here.

If we are going to miss a clock, we tell you before the deadline rather than after it, and we give you a date we will hold.

We do not sell leads and we do not resell yours. Every call, form, message and booking that comes in through anything we built goes to you and to nobody else. It is never sold, shared, syndicated or passed to another contractor, in your area or anywhere else.

We do not contact your customers for our own purposes, ever.

We may work with other contractors, including in your trade and in your area, and we will tell you straight if you ask. What never happens is anything crossing between accounts. Your leads, your data, your advertising and your work stay inside your account.

The front desk is software answering your phone, and pretending otherwise would be the exact thing this page exists to avoid. It will get something wrong eventually.

• Every call is transcribed and the transcript is sent to you, so when it gets something wrong you can read exactly what was said.
• Tell us and we fix it. That is included, and it is not a support ticket you pay for.
• It does not agree binding prices, sign anything or take payment on your behalf unless you asked us to set it up that way in writing.
• It is not a licensed tradesperson and it does not give technical advice. It asks what the job is, whether it is in your area, and whether it is worth the truck roll.
• Calls to your business line are recorded and transcribed so that record exists. Where the law requires the caller to be told, the greeting tells them.

If you hire The Runner, messages go out under your business name. That is a serious thing to hand over, so here is how we hold it.

• A person on our side reads every message before it is sent. Nothing goes out unread.
• We follow the law that applies to commercial messages in whichever channel we are using, including a real postal address, a working way to opt out, and honoring it.
• Anyone who opts out is suppressed permanently and is not contacted again, for you or for anybody else.
• You approve the offer and the claims before anything goes out, and you can stop or change them at any time with one message to us.
• We only say things about your business that you told us are true. Licences, insurance, service area, guarantees and years in business come from you, and we put them in writing to strangers, so they need to be accurate.

Advertising accounts are created in your business name with you as the owner. The platforms bill your card directly for the media. Ad spend never appears on our invoice, and we never take a percentage of it, which means we have nothing to gain from telling you to spend more.

You decide the budget and you can change or stop it at any time. We report monthly on what went in, what came out, and what we are changing, measured on jobs booked rather than forms filled in.

The advertising platforms set their own rules and change them without asking us. When that affects your account we tell you what changed and what we are doing about it.

• Photos of your actual work, and the details of your business, at the start. The 48 hour clock does not start until we have them.
• One person we can reach who can answer a question and approve a change.
• The right to use what you send us. If a photo was taken by somebody else, make sure you are allowed to use it before you send it.
• Accurate claims about your own business, including licensing and insurance.
• Payment of the invoice on time.

You keep running your business the way you always did. There is no dashboard to check, no login to keep, and no training to sit through.

We do not promise a number of jobs, calls, leads, or a position in any search result. Anybody who guarantees you a specific number of jobs is either guessing or selling, and either way it is not a promise you can bank.

What we do promise is the work itself: the site built and kept up, the phone answered, the outreach sent and reviewed, the advertising run and reported on, inside the two clocks in clause 08.

We keep your site up and we watch for outages ourselves rather than waiting for you to notice one. No hosting is perfect, and when something breaks, getting it back is our job, not yours.

If we get something wrong and it costs you money, what you can recover from us is limited to what you paid us in the three months before it happened. Neither of us is responsible to the other for indirect losses, like profit you expected to make.

That is the one paragraph on this page written the way a lawyer would write it. It is here because every service business has one, and a document that pretended otherwise would be less honest, not more. It does not limit anything in clause 05 or clause 07: what you own, you own, and what we hand over on the way out, we hand over.

If we change these terms, we email you at least 30 days before the change applies to you, and we say what changed in one sentence at the top. You are month to month, so if you do not like it you can leave rather than accept it.

We keep the previous version and will send it to you if you ask. The date at the top of this page is the date of this version.

Before anybody involves a lawyer, call us. Most of what goes wrong between a contractor and a vendor is a misunderstanding that one phone call would have ended, and we would rather have the call.

If that does not settle it, this agreement is governed by the law of California, and any claim is brought in the courts there.

Freedom & Coffee
4326 Van Buren Place, Los Angeles, CA 90037
support@foremanos.io

How we handle information is set out in the privacy policy, and it is part of this agreement. If you would rather ask a person about any of this than read it, that is what the number is for.